All callsBack to the phone assistant
Demo — phone assistant
Electrical contractor — fault after hours
Ashworth ElectricalForwarded after the fifth ring2:06 min · 13 turns
Call at 6:42 PM. Every fitter is out on a job, the office closed an hour ago.
Notice about the transcriptHanded over to a person
What this call demonstrates
The call that shows what an assistant actually sorts on: before any booking comes one question — smoke or no smoke. The answer decides, not the hour. It still hands over at the end, because the caller wants to know something only a fitter may say.
How it endsNext-morning slot in the calendar, then handed to the on-call fitter.
The business, the caller and the conversation are invented — no real company, and no recorded call. The transcript is scripted text and runs entirely in your browser.
The call, turn by turn
These calls are scripted and run entirely in your browser. There is no telephony connection. Where a recording is on file, it is played from our own server; otherwise the reading voice built into your device takes over — that one sounds very different from device to device, and it is not the sound of the assistant.
Ashworth Electrical
Call at 6:42 PM. Every fitter is out on a job, the office closed an hour ago.
Forwarded after the fifth ringCall time 2:06 / 2:06
Phone system
Incoming call from (503) 555-0118 — diverted after five rings.
Assistant
Ashworth Electrical, good evening. I'll take a few notes, just say so if you'd rather I didn't. What's happened?
Notice about the transcript
Caller
Hi, good evening. Our lights have gone out at the shop. Well, half of them — the back store room is completely dark.
Assistant
Okay. Any burning smell anywhere? Or smoke?
Caller
No, nothing like that. The breaker tripped, and it won't go back in.
Assistant
Good, that's not an emergency then. If there'd been a burning smell I'd have put you straight through to the on-call engineer. You're Mills Bakery, 8 Church Lane, is that right?
Job book — line identified: Mills Bakery, 8 Church Lane
Caller
That's us, yes.
Assistant
I could have someone there tomorrow morning, between half seven and nine. Does that work? Or do you need someone tonight?
Calendar — free slot: Thu 7:30–9:00, fitter Baxter
Caller
Tomorrow morning is fine. We don't open until ten anyway.
Assistant
Right, tomorrow between half seven and nine then. You'll get a text confirmation on the number you're calling from. Who should my colleague ask for when he arrives?
Calendar — booked: Thu 7:30–9:00 · Baxter · lighting fault, storeroom
Caller
Mills. Sarah Mills. And what if it gets worse overnight?
Assistant
Then just call this number again and say "emergency" — I'll put you straight through, no questions. Hold on — Mr Baxter is back now. Let me connect you briefly, he can tell you what you may safely try at the fuse box yourself.
Handed over to a person
Phone system
Transferred to the on-call engineer — (503) 555-0101. Call length before handover: 2:06.
Note handed to the business
- Caller
- Sarah Mills, Mills Bakery, 8 Church Lane
- Callback number
- (503) 555-0118
- Request
- Storeroom lighting out, breaker keeps tripping. No smoke, no burning smell — explicitly asked.
- Appointment
- Thu, 7:30 AM–9:00 AM, fitter Baxter (in the calendar)
- Handover
- Transferred to the on-call fitter at 6:44 PM
The appointment was in the calendar before the first fitter got back. What the assistant did not decide: whether this was an emergency — it asked, and passed the answer on.
Playback is condensed. The timestamps are those of the call itself.
Tell us what you have in mind.
Answer a few questions about your project. At the end you book an appointment and see a guide figure for the effort — free, without obligation and with no sales pitch.
- You'll hear back within 24 hours
- No sales pressure
- Fixed price before work starts