My ThornvaleThornvale Utilities Inc.
Signed in as Customer login — self-service for contract accounts
Sample dataCustomer login — self-service for contract accounts
My cases
Everything currently running on your contract account, as of this morning.
- Open
- Waiting on you
- In progress
- Closed
- Last 12 months
Open cases
| Case | Subject | Type | Received | Appointment | State |
|---|---|---|---|---|---|
| V-2026-0418 | SubjectHot water drops off in the morning | TypeFault report | Received17 Jul | Appointment14 Aug | StateAwaiting your reply |
| V-2026-0411 | SubjectElectricity meter exchange, meter 09-114-338 | TypeAppointment | Received12 Jul | Appointment14 Aug | StateWindow confirmed |
| V-2026-0402 | SubjectReduce installment to $88.00 from September | TypeInstallment payment | Received8 Jul | Appointment— | StateUnder review |
| V-2026-0395 | SubjectMove direct debit to a new bank account | TypeAccount details | Received3 Jul | Appointment— | StateIn progress |
| V-2026-0388 | SubjectInterim reading after change of tenant | TypeMeter reading | Received28 Jun | Appointment5 Aug | StateWindow offered |
| V-2026-0371 | SubjectObjection to the 2025 annual statement | TypeBilling | Received24 Jul | Appointment— | StateDocuments missing |
| V-2026-0364 | SubjectRegistration of an 11 kW wall box | TypeGrid connection | Received20 Jun | Appointment— | StateWith grid operations |
7 open cases · as of 31 Jul, 9:12 AM
Closed
Closed cases stay visible for 24 months, after that on request only.
| Case | Subject | Type | Closed | Outcome |
|---|---|---|---|---|
| V-2026-0311 | SubjectMove within the network area | TypeContract | Closed14 May | OutcomeContract carried over |
| V-2026-0287 | SubjectQuery about the installment amount | TypeInstallment payment | Closed30 Apr | OutcomeAnswered |
| V-2026-0244 | SubjectStreet lighting fault, Maple Way | TypeFault report | Closed18 Mar | OutcomeFixed |
| V-2026-0198 | SubjectReading card submitted late | TypeMeter reading | Closed2 Feb | OutcomePosted |
| V-2025-1174 | SubjectAnnual statement 2024 | TypeBilling | Closed19 Dec | OutcomeClosed |
5 of 23 closed cases · turn off the “Last 12 months” filter to see older ones
How Awelior would approach this project
Thornvale Utilities Inc. is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.
Where it starts
Thornvale Utilities Inc. takes meter readings, changes installments and issues annual statements. All three run over the same phone line, and all three cluster at the same time: Mondays, after the reading cards go out, and after billing. They are simple transactions — they are just never where the customer happens to be.
Decisions
Cases, not forms
Whatever the customer starts gets a number, a status and a history. A form that submits and then says nothing leads to the “did that arrive?” call — that is, precisely the call it was meant to prevent.
The meter reading gets its own route
It is the most frequent transaction and therefore needs the shortest path: its own area, few fields, a plausibility check against the previous value. Everything else is allowed to take longer.
Documents are holdings, not attachments
Invoices and statements sit in an area of their own, permanently retrievable. Carrying them as attachments to a message would mean they vanish with the message — and the folder at home stays the only place they exist.
Deliberately left outNo plan changes and no contract signing in the portal. Both intervene in live contracts, need cancellation terms and a record of who agreed to what, and are therefore a project in their own right — a self-service area has to carry the everyday transactions first.
What is in it
- Screens
- 5
- Content blocks
- 17
- Languages
- 4
Five screens, in all four languages, with sidebar, header and stated role. Navigation works; tables, filters, calendar, step chains, history, charts and forms are rendered and inert. Contract accounts and meter readings are invented.
How it would go on
Sign-up and account matching
A customer has to register and be linked to their contract account — for utilities that is the most demanding part and the one with the greatest scope for abuse.
The billing system
Readings, instalments and invoices come from the system of record. Without that link the portal is a front end over a mailbox.
Accessibility as an obligation
For a utility a self-service area is not an optional extra. What gets built here has to be usable with a keyboard and a screen reader from the start.
An application like this for your business?
My Thornvale is invented — the way it is cut is not. Applications like this come out of the processes a business already runs.
Sample application by Awelior. Invented business, invented data, nothing stored.