Back to the software solutions

Example site for an entirely fictional business — not a real company.

My ThornvaleThornvale Utilities Inc.

Sample data

Documents and installments

Everything issued for your contract account — plus the current installment plan.

Document type, year or case number
  • All
  • Annual statement
  • Installment plan
  • Reading record
  • Contract
  • 2026

Issued documents

DocumentTypePeriodIssuedSizeState
Annual statement 2025TypeBillingPeriod1 Jan – 31 Dec 2025Issued22 JulSize214 kBStateNew
Installment plan from August 2026TypeInstallmentsPeriod08/2026 – 12/2026Issued1 JulSize96 kBStateCurrent
Electricity reading recordTypeMeter readingPeriod31 Dec 2025Issued4 JanSize88 kBStateArchive
District heating contract confirmationTypeContractPeriodfrom 1 Jun 2026Issued14 MaySize132 kBStateCurrent
District heating price sheetTypeContractPeriodfrom 1 Jan 2026Issued15 NovSize78 kBStateCurrent
Annual statement 2024TypeBillingPeriod1 Jan – 31 Dec 2024Issued19 DecSize209 kBStateArchive
Installment plan 2025/2026TypeInstallmentsPeriod01/2025 – 07/2026Issued12 JanSize94 kBStateSuperseded
Meter exchange recordTypeMeter readingPeriod14 Aug 2026Issued—Size—StateAfter the visit

8 documents · available for 24 months, after that on request only

Installment plan

Debited on the first of each month from the bank account on file.

DueServiceAmountPurposeState
1 MayServiceHeating and electricityAmount$112.00PurposeMay installmentStateDebited
1 JunServiceHeating and electricityAmount$112.00PurposeJune installmentStateDebited
1 JulServiceHeating and electricityAmount$112.00PurposeJuly installmentStateDebited
1 AugServiceHeating and electricityAmount$33.80Purpose$98.00 installment less $64.20 creditStateScheduled
1 SepServiceHeating and electricityAmount$98.00PurposeSeptember installmentStatePlanned
1 OctServiceHeating and electricityAmount$98.00PurposeOctober installmentStatePlanned

Credit from the 2025 annual statement: $64.20 — set against the August installment in full

The project frame

How Awelior would approach this project

Thornvale Utilities Inc. is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.

Where it starts

Thornvale Utilities Inc. takes meter readings, changes installments and issues annual statements. All three run over the same phone line, and all three cluster at the same time: Mondays, after the reading cards go out, and after billing. They are simple transactions — they are just never where the customer happens to be.

Decisions

  • Cases, not forms

    Whatever the customer starts gets a number, a status and a history. A form that submits and then says nothing leads to the “did that arrive?” call — that is, precisely the call it was meant to prevent.

  • The meter reading gets its own route

    It is the most frequent transaction and therefore needs the shortest path: its own area, few fields, a plausibility check against the previous value. Everything else is allowed to take longer.

  • Documents are holdings, not attachments

    Invoices and statements sit in an area of their own, permanently retrievable. Carrying them as attachments to a message would mean they vanish with the message — and the folder at home stays the only place they exist.

Deliberately left outNo plan changes and no contract signing in the portal. Both intervene in live contracts, need cancellation terms and a record of who agreed to what, and are therefore a project in their own right — a self-service area has to carry the everyday transactions first.

What is in it

Screens
5
Content blocks
17
Languages
4

Five screens, in all four languages, with sidebar, header and stated role. Navigation works; tables, filters, calendar, step chains, history, charts and forms are rendered and inert. Contract accounts and meter readings are invented.

How it would go on

  • Sign-up and account matching

    A customer has to register and be linked to their contract account — for utilities that is the most demanding part and the one with the greatest scope for abuse.

  • The billing system

    Readings, instalments and invoices come from the system of record. Without that link the portal is a front end over a mailbox.

  • Accessibility as an obligation

    For a utility a self-service area is not an optional extra. What gets built here has to be usable with a keyboard and a screen reader from the start.

Talk through your project

Sample data

An application like this for your business?

My Thornvale is invented — the way it is cut is not. Applications like this come out of the processes a business already runs.

Talk about a solutionBack to the software solutionsThe service page: Business software

Sample application by Awelior. Invented business, invented data, nothing stored.