App demo
Harrington TenantHarrington Property Management, Savannah
Check and report
What you do instead of waiting for Tuesday’s phone slot: check whether anything has moved. On the hot water, nothing for six days — from the tenth working day, 22 August, the agent chases it unasked.
- In the hands of
- Tenant at 7 Barnard Street
- Shown on
- Android — title on the left, three system buttons below
- Replaces
- Replaces the Tuesday 9-to-11 phone slot, the note pushed through the agent’s letterbox and the question of whether the report ever arrived. The acknowledgement comes at nine in the evening just as it does at nine in the morning.
Everything in this demo is laid out and none of it acts: buttons only report that they have no effect in the demo, checkboxes are fixed, input fields lead nowhere. Nothing is stored, sent or fetched.
How Awelior would approach this project
Harrington Property Management, Savannah is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.
Where it starts
At Harrington Property Management, contact with tenants runs through two hours of counter time a week and a letterbox. Whoever reports a fault has no way of knowing whether it arrived, who has it, or whether anything is happening. The second inquiry costs the office more time than the first report — and it always comes.
Decisions
The trail shows the standstill too
Every step carries its date, even when none has been added for six days. Rejected reports stay as well: “not a defect” is an outcome, not a reason to make a line disappear. What relieves the counter is not the good news but the readable news.
Before sending, the app asks about emergencies
Water, power and, in winter, heating do not wait for somebody to work through a list on the next working day. So a short question comes before sending — and on a “yes” the app shows the out-of-hours number instead of accepting a report.
A report is not a formal notice of defect
Termination, subletting and rent reduction still require writing. The app says so at exactly the point where people otherwise get it wrong: a form that looks like a legal declaration harms the tenant more than the paper it replaces.
Deliberately left outNothing about the neighbors. Who reported what, who pays how much, who is moving out when — none of it appears, although all of it sits in the same data. A tenant app is the shortest route to a building knowing more about itself than it should.
What is in it
- Screens
- 5
- Tabs
- 4
- Content blocks
- 16
- Languages
- 4
Navigation responds, including the route from the overview into a case and back. The reporting form, the emergency question and the service charge statement are fully rendered and inert; the four states have a view of their own.
How it would go on
Connection to the management system
Properties, units, tenancies and cases live there. Without a way back a second pile of cases grows beside the first — and after four weeks nobody keeps it up to date.
The tradesman in the trail
The step that takes longest is the one at the contractor, and it is the only one the office does not keep itself. How an appointment gets from there into the case decides whether the trail stays honest.
Access, handover and end
Who gets an account, what happens when somebody moves out, who can see the previous tenant's reports. In a tenancy the user changes regularly, and usually mid-case.
An app like this for your business?
Harrington Tenant is invented — the fit is not. Apps come about exactly this way: from the routes that already exist in a business, only without the paper in between.
Sample app by Awelior. Invented business, invented data, nothing stored.