Sector
Sector profilePhysiotherapy practice
For practices combining prescribed physiotherapy, manual therapy and self-pay work: a site that keeps referrals, appointments and classes apart.
The trigger
Why it usually gets rebuilt
Prescriptions expire because too much time passes between the doctor writing them and the first appointment. The waiting list lives on a pad beside the phone, and a good share of callers have no idea the practice also treats clients without a referral at all.
Typical pages
- Home
- Therapies offered
- The team and their qualifications
- Classes and small groups
- Appointments and waiting list
- Self-pay treatments and prices
- Home visits and catchment area
- Opening hours and directions
Features
What actually makes the difference
Not every website needs everything. These are the points that genuinely count in this trade.
Two routes: referral or self-pay
Clients with a prescription state the therapy and the number of sessions; self-pay clients book a single treatment directly. Kept separate, because duration, frequency and billing all work differently.
Announce the referral, don't upload it
Clients tell the practice which therapy was prescribed and from when it runs. The prescription itself they bring along — the diagnosis codes printed on it are health data and do not belong in a web upload.
A waiting list built on real availability
Instead of "call us again in a fortnight", clients enter the times they can actually make. When a slot opens, the practice matches it to a window rather than working down the list from the top.
Classes with a headcount
Back care, pelvic floor, Nordic walking: bookings as a course of dates, with a cap on numbers and a waiting list. A full class is full and disappears from the booking form.
Home visits with a drawn boundary
If the practice visits at home, the site says where. Otherwise the team drives across the whole district. Inquiries from outside the area get an answer straight away instead of a call back in the evening.
Automation
What can run by itself
Reminders that name the cancellation deadline
A message the day before that also says by when canceling is free of charge. A late cancellation costs the practice the whole treatment block, so nobody should be able to claim they were not told.
A nudge before the prescription runs out
Two sessions before the last appointment, a note goes out that a follow-up referral is needed. That closes the gap where weeks otherwise disappear.
Freed slots go to matching windows
When someone cancels, the offer goes to the waiting clients whose stated times fit — not to everybody at once.
Classes fill, the list moves up
If a place is given back, the next person moves up and receives date, room and what to bring in one message.
Integrations
Types of system typically connected — which product exactly is something we work out in the call.
- Practice software for therapy providers
- Scheduling with rooms and equipment as resources
- SMS and email delivery
- Class registration with participant lists
- Invoicing for self-pay treatments
Budget
$5,500 – $11,000
Three therapists and a single treatment type sits at the lower end; running classes, scheduling rooms and connecting to the practice software are what raise it.
Tell us what you have in mind.
Answer a few questions about your project. At the end you book an appointment and see a guide figure for the effort — free, without obligation and with no sales pitch.
- You'll hear back within 24 hours
- No sales pressure
- Fixed price before work starts