Basket and checkout
A basket that knows about the awkward cases.
One line is out of stock, one needs proof of trade, one only comes in bags of ten. A shop that admits all that in the confirmation email has earned the phone call it gets.
Spare parts for industrial machines
The way through the checkout
Check the basket
Per line: quantity, item price, unit price where it is a bag, and subtotal. Beside it, the machine you searched for — so that a part left over from another session stands out.
Decide on the line that is out of stock
The coupling element only arrives on 14 September. You choose: part shipment, and the rest goes out today with the element following in a second parcel at no extra shipping cost. Or everything together on the 15th. The basket prices up both cases instead of writing "estimated".
Proof for restricted lines
The motor protection switch goes to trade customers only. Without proof of trade on file the line stays put and cannot be ordered; uploading takes a minute and the release usually comes the same working day. Until then you order the rest — one restricted line does not hold up the whole order.
Shipping and payment
Parcel $6.90, express $18.90, oversized at the freight rate, collection at the counter free of charge. Then the payment method, with what it costs and what it requires — purchase on invoice, for instance, needs a trade account.
Review and order
The last page shows everything together: lines, quantities, unit prices, shipping, the total price including sales tax, the delivery dates per shipment, and which lines cannot be returned. The button below says "Place order" — not "Buy now", not "Continue" — with the amount that will be charged right beside it.
Ways to pay
On invoice
Recommended
no surchargetrade accounts only
- 14 days to pay from the invoice date
- Proof of trade once, release usually the same day
- Monthly statement instead of loose invoices
- PO number and cost center per line
- First orders up to $200 without a credit check
Direct debit
no surchargecollected on the dispatch day
- Collected only when the parcel goes out
- Part shipments are collected in two instalments
- Mandate given at checkout, notice by email
- $3.00 bank charge on a returned debit
Card
no surchargecharged at dispatch
- Only an authorization when you order
- Charged on dispatch, pro rata on part shipments
- Refunds go back to the same card
- The simplest option for orders from abroad
Bank transfer
no surchargedispatch after payment arrives
- Account details are in the order confirmation
- Goods held for seven days while we wait
- Usually costs one working day
- The only option for overseas deliveries
Sample plans for the demo. None of them can be booked — the buttons deliberately lead nowhere here.
No payment method carries a surcharge here. If one did, it would be stated here and in the order summary. Trade accounts may see net prices; the total price including sales tax still appears above the order button, because that is where it belongs.
Net, gross, and what the summary shows
Trade accounts can switch the display to net prices, because that is how they cost a job. The last page before the order still shows the total price including sales tax, with the pre-tax amount, the rate and the tax amount beside it. A shop that shows consumers net prices only is advertising a price nobody pays.
Shipping appears as its own figure, neither folded in nor hidden. On a part shipment we charge it once, not twice — the second parcel comes out of our delay, not out of your order.
Bags and packs carry the unit price per piece in the summary, so the tiering stays traceable. From five bags the tiered price applies, and the summary shows both figures rather than only the cheaper one.
Once the order goes through, the confirmation email repeats the same list, adds the return policy with the return form, and marks per line whether it can come back. The 30-day return for unopened parts is ours, freely given — not something anyone made us offer.
Questions about ordering
Why does the button say "Place order" with the total next to it?
Because that is what the click does, and because the amount belongs where the decision is made. "Buy now" says nothing about the money; a total that only includes shipping and sales tax two screens later says the wrong thing. A shop that hides the last figure is not selling, it is collecting disputes.
I am a private customer. Can I still buy everything?
Almost everything. Restricted are electrical components wired into a system and parts belonging to pressure equipment. Not on principle, but because fitting them calls for a qualified trade. Everything else — bearings, seals, belts, filters — comes at the same price as for trade customers.
How does a part shipment work?
You decide in the basket. Part shipment means what is in stock goes today, and the rest follows as soon as it arrives, with no second shipping charge. If you want it all together, you get the date of the latest line — as a date, not as "shortly".
When is the money taken?
Direct debit and card on the dispatch day, pro rata per shipment where the order is split. With a bank transfer you pay first and we hold the goods for seven days. On invoice, 14 days after the invoice date.
Can we add to an order over the phone?
Until it ships, yes; after that it becomes a second order. Call with the order number from the confirmation, and as long as the parcel is still open on the packing bench we put the part in and reissue the invoice.
Delivery and returns
What shipping costs, how fast it is, and where returns end — including the part that reads differently for a business than for a private customer.
Something like this for your business?
This demo took a few days. Your real site gets your content, your brand and your inquiry flow.
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