Appointments
Pick the type, pick the time.
We book by appointment type, not by complaint. You tell us how long it takes — what it's about, we discuss in the consulting room.
Choose a slot
Pick the appointment type that fits. If you are unsure, take the walk-in clinic and reception will sort it out with you. Patients with insurance simply bring their insurance card; self-pay patients get the price in writing beforehand.
- Service
- Day
- Time
- Summary
Choose a service
Choose a day
Choose a time
Pick a service and a day first — the free slots then appear here.
Summary
- Service
- not chosen yet
- Day
- not chosen yet
- Time
- not chosen yet
Step 1 of 4: Service.
How a prescription request runs
The request
Medicine, strength, pack size and the day you would like to collect. The request needs nothing more — please don't describe symptoms in it.
Clinical check
The request appears as a task in reception's list and goes to a doctor with your medication plan for approval. Two working days is the norm, a little more before public holidays.
Notification
You get a short message as soon as the prescription is ready. If something is missing — a review that has fallen due, say — we call rather than leaving the request sitting there.
Collection or e-prescription
The electronic prescription goes straight to the pharmacy you named and is waiting for you there. Paper prescriptions, referral notes and therapy referrals are collected at reception during opening hours.
If a slot no longer fits
Please cancel at least 24 hours ahead, using the link in your confirmation. The slot goes straight back to the waiting list for the same window — that is the fastest way for someone else to be seen the same day.
For anything short notice there is the walk-in clinic, weekdays from 8:00 AM to 9:00 AM, no appointment. There may be a wait; we see people by urgency, not by order of arrival.
During holidays, training days and bridge days online booking stays closed. Which practice is covering is shown under the notices on the home page and on the practice door.
Nothing suitable in the list?
Leave a call-back request with a time window. It lands in the practice calendar exactly where it will be dealt with — you don't have to hold the line.
How Awelior would approach this project
The Millpond Practice is invented — the way it is built is not. None of this is work delivered for a client. It is the shape we would give such a project — with the same depth, but without a client who would have to answer for it.
Where it starts
The Millpond Practice is a group general practice. Its bottleneck is not the consulting room but the phone line on a Monday morning: repeat prescriptions, referrals, appointment changes and questions about opening hours all land with the same person. Every one of those four is answered faster on a website than on the phone.
Decisions
Consulting hours and appointments are two separate things
The hours sit on the practice page, the booking flow on a page of its own. Merged together, people read the hours and call anyway — separating them makes it visible that there is a second route.
A warm archetype against the tile-grid look
Rounded edges, calm arcs, centred layout. Practice websites usually look like a set of forms; here the feel is part of the message, because it anticipates the tone of the practice itself.
Two team blocks instead of one
Doctors on one side, practice staff on the other. In a group practice that is not cosmetic: whoever calls wants to know who they are speaking to, and the person making the appointment is rarely the doctor.
Deliberately left outNo symptom questionnaire, no preliminary diagnosis, no chat. A practice website that asks about complaints collects health data and has to treat it as such — a public page is the wrong place for that.
What is in it
- Pages
- 5
- Content blocks
- 27
- Languages
- 4
Five pages, in all four languages. Navigation, expandable questions, the gallery and the four-step booking flow with its summary all respond. Indicated only: practice photography, directions and the sending of the form; the consulting hours are sample values.
How it would go on
Connection to the practice management system
Appointments have to reach the practice calendar, with real consultation lengths, buffers and the split between walk-in and booked sessions.
Health data
Prescription requests and appointment wishes fall under special categories of personal data. That affects transport, storage, deletion periods and who on the team has access.
Cover and out-of-hours
Holiday closures, covering practices and the out-of-hours service belong visibly on the site — and have to be current, or they do damage.
Something like this for your business?
This demo took a few days. Your real site gets your content, your brand and your inquiry flow.
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